Operator Thinking

Founders fire non-performing salespeople 60 to 90 days late, because retention feels like hope

Rohan Goel Rohan Goel·March 31, 2026·4 min read

I used to fire non-performing salespeople 60 to 90 days late, because retention felt like hope. It cost a quarter of revenue and time each time. Founders are not indecisive — they just do not have evaluation bands.

Without bands, you run on emotion

"She is trying hard." "He had a tough quarter." "Let us give it one more month." Six months later, 30% of your sales capacity is locked in salespeople who were never going to hit quota — and the data was already there at month three.

Sunk costs are real. Stop hoarding the chips

Three bands to set before you need them

The Three Evaluation Bands

1

Quota band

Where a fully ramped salesperson should land, and the range that counts as on track.

2

Ramp band

Where a new hire should be at each month of ramp, so month three tells you something.

3

Improvement-plan band

The level below which a defined, time-bound improvement plan starts — automatically, not by mood.

Set the bands before anyone is measured against them. Then a firing is not harsh and a retention is not hope; both are the band doing its job. That is what 22 years of hiring and letting people go taught me.

Related: You built a hiring funnel, not a training system — make sure the system gave them a chance first.

Quick Answers

Quick answers

When they fall into a pre-defined band, not when emotion finally runs out. Set quota, ramp and improvement-plan bands in advance so a month-three ramp shortfall triggers a decision instead of another month of hope.

Pre-agreed performance ranges used to judge salespeople: a quota band for fully ramped people, a ramp band for new hires at each month, and an improvement-plan band below which a structured plan begins.

Delays of 60 to 90 days are common, and over six months up to 30% of sales capacity can end up locked in people who were never going to reach quota, even though early data showed it.

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